Cannot Find Log Files

The following Communications Server logs are useful for troubleshooting installation problems:

• Server log file — For troubleshooting server configuration and deployment problems

• HTTP server access logs — For troubleshooting HTTP server problems, and for tracing the activity of HTTP requests entering the Communications Server instances

  Both the installation and uninstallation programs create log files and log all installation and uninstallation events to these files. The primary purpose of these log files is to provide troubleshooting information.

  In addition to installation program messages and log files, operating system utilities such as pkginfo and showrev on Solaris and rpm on Linux can be used to gather system information.

  Log file entries include information about the attempted action, the outcome of the action, and, if applicable, the cause of failure. The log files contain the followingtypes of message entries:

• INFO — These messages mark normal completion of a particular installation tasks.

• WARNING — These messages mark non-critical failures. Warning messages generally contain information about the cause and the nature of the failure, and also provide possible remedies.

• ERROR — These messages mark critical failures that cause installation or uninstallation status to be reported as Failed. Error messages generally provide detailed information about the nature and the cause of the problem that occurred.

  The domain-specific logs are located in install_dir/domains/domain1/logs/. Log files for the server installation in general are located as follows:

• Solaris, root user installation/uninstallation:

  /var/sadm/install/logs

• Solaris, non-root installation/uninstallation:

  /var/tmp

• Linux installation/uninstallation:

  /var/tmp