1.5.1 To Collect Required Debug Data for Any Web Proxy Server Problem

To report problems described in this technical note, you need to collect some basic information. Basic information includes system details and date and time when the problem occurred. Follow these steps to collect the basic information.

1. Note the day(s) and time(s) the problem occurred.

2. Provide a graphical representation of your deployment. Include all hosts and IP addresses, host names, operating system versions, role they perform, and other important systems such as load balancers, firewalls, and so on.

3. Note the version of the operating system.

   Solaris

   uname -a

   HP-UX

   uname -r

   Linux

   more /etc/redhat-release

   Windows

   C:\Program Files\Common files\Microsoft Shared\MSInfo\msinfo32.exe /report C:\report.txt

4. Note the patch level.

   Solaris

   showrev -p

   HP-UX

   swlist

   Linux

   rpm -qa

   Windows

   Already provided in the C:\report.txt file.

5. Note the version of Web Proxy Server.

   If a configured JDK is used instead of the default JRE then provide the output of the command java -version.

   Web Proxy Server Version is indicated in the error log of the instance during the start.

   • Start Instance Script

     UNIX and Linux

     server-root/proxy-identifier/start

   • Error logs

     UNIX and Linux

     server-root/proxy-identifier/logs/errors

     Windows

     server-root\proxy-identifier\logs\errors

   • Access logs

     UNIX and Linux

     server-root/proxy-identifier/logs/access

     Windows

     server-root\proxy-identifier\logs\access

6. Create a tar file of the Web Proxy Server configuration directory.

   • Sun Java System Web Proxy Server :

     UNIX and Linux

     server-root/proxy-identifier/config Create a tar file of the server-root/proxy-identifier/configdirectory.

     Windows

     server-root/proxy-identifier\config Create a tar file of the server-rootproxy-identifier\config directory.

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   Note –

   If possible, provide an explorer (SUNWexplo) of the machine where the problem occurs.

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