Contact your service provider if you have problems installing or using Sun Cluster. Provide the following information to your service provider.
Your name and email address
Your company name, address, and phone number
The model and serial numbers of your systems
The release number of the operating environment, for example Solaris 8
The release number of Sun Cluster, for example, Sun Cluster 3.1 4/04
Use the following commands to gather information on your system for your service provider:
Command |
Function |
---|---|
prtconf -v |
Displays the size of the system memory and reports information about peripheral devices |
psrinfo -v |
Displays information about processors |
showrev -p |
Reports which patches are installed |
SPARC: prtdiag -v |
Displays system diagnostic information |
/usr/cluster/bin/scinstall -pv |
Displays Sun Cluster release and package version information |
Also, have available the contents of the /var/adm/messages file.