Sun Java System Access Manager 7.1 Performance Tuning and Troubleshooting Guide

Access Manager Web Policy Agent hangs

When a web policy agent hangs, it is usually due to misconfiguration of the web container where the agent is installed, or misconfiguration of the Access Manager web container on another host system. An Access Manager server may be running out of some resources due to, for example, a runaway number of invalid sessions.

Solution: Set the Web Policy Agent debug logging level to the finest level, all:5. Examine the logs to determine the exact cause.