System creates invalid service host name when load balancer has SSL termination (6245660)

If Access Manager is deployed with Web Server as the web container using a load balancer with SSL termination, clients are not directed to the correct Web Server page. Clicking the Sessions tab in the Access Manager Console returns an error because the host is invalid.

Workaround: In the following examples, Web Server listens on port 3030. The load balancer listens on port 80 and redirects requests to Web Server.

In the web-server-instance-name/config/server.xml file, edit the servername attribute to point to the load balancer, depending on the release of Web Server you are using.

For Web Server 6.1 Service Pack (SP) releases, edit the servername attribute as follows:

<LS id="ls1" port="3030" servername="loadbalancer.example.com:80" 
defaultvs="https-sample" security="false" ip="any" blocking="false" 
acceptorthreads="1"/>

Web Server 6.1 SP2 (or later) can switch the protocol from http to https or https to http. Therefore, edit servername as follows:

<LS id="ls1" port="3030" 
servername="https://loadbalancer.example.com:443" defaultvs="https-sample" 
security="false" ip="any" blocking="false" acceptorthreads="1"/>