Solaris Systems: Troubleshooting Symptom 1 (Sun Java System Access Manager Policy Agent 2.2 Guide for Sun Java System Web Proxy Server 4.0)

Sun Java System Access Manager Policy Agent 2.2 Guide for Sun Java System Web Proxy Server 4.0

Solaris Systems: Troubleshooting Symptom 1

Symptom: Cannot install the web agent after a previous installation has been removed.

The following is an example message that is displayed when you run the web agent installation program:

Launching installer... Sun Java(tm) System; Access Manager Policy Agent for Sun Java System Proxy Server 4.0 is installed. Please refer to installation manual to configure this agent for another web server instance or uninstall it before installing another agent.

Possible Causes:

You might have an existing installation of the web agent.
You might have a previously-installed web agent and did not use the web agent’s uninstallation program to uninstall the agent.
The installation program’s productregistry file might be corrupted.

Possible Solutions: Performing the following troubleshooting activities might resolve the issue:

Check that you have uninstalled any existing installation of the web agent.
The productregistry file may be corrupted if there is no existing installation of the web agent. This file is used by the installation program to track installed products. It is found in /var/sadm/install directory.

Note –

Make a backup copy of productregistry file before you make changes.

Remove the web agent entry in this file. This entry starts with the following lines:

<compid>SUNWampxy4
  <compversion>2.2
          <uniquename>SUNWampxy4</uniquename>
          <vendor></vendor>
          <compinstance>1
                  <parent>Agent for Sun Java(tm) System Web Proxy Server 4.0
                          <instance>1
                                  <version>2.2</version>
                          </instance>
                  </parent>
                  <comptype>COMPONENT</comptype>
                  <location>/opt/pr22</location>
                  <dependent>
                          <compref>Agent for Sun Java(tm) System Web Proxy Server 4.0
                                  <instance>1
                                          <version>2.2</version>
                                  </instance>
                          </compref>
                  </dependent>
                  <data>
                          <key>pkgs
                                  <value>SUNWampxy4</value>
                          </key>
                  </data>
          </compinstance>
  </compversion>
</compid>
<compid>Agent for Sun Java(tm) System Web Proxy Server 4.0
  <compversion>2.2
          <uniquename>Agent for Sun Java(tm) System Web Proxy Server 4.0</uniquename>
          <vendor></vendor>
          <compinstance>1
                  <parent>Sun Java(tm) System Access Manager Policy Agent
                          <instance>6
                                  <version>2.2</version>
                          </instance>
                  </parent>
                  <children>
                          <compref>SUNWampxy4
                                  <instance>1
                                          <version>2.2</version>
                                  </instance>
                          </compref>
                  </children>
                  <comptype>FEATURE</comptype>
                  <location>/opt/pr22</location>
                  <dependent>
                          <compref>Sun Java(tm) System Access Manager Policy Agent
                                  <instance>6
                                          <version>2.2</version>
                                  </instance>
                          </compref>
                  </dependent>
                  <required>
                          <compref>SUNWampxy4
                                  <instance>1
                                          <version>2.2</version>
                                  </instance>
                          </compref>
                  </required>
          </compinstance>
  </compversion>
</compid>