Installing a Nuance Voice Web Server

If you are using a voice service provider, you can skip this section.

Installing a Nuance Voice Web Server involves selecting an appropriate hardware platform, installing and configuring the voice recognition software, and providing connectivity through a phone or IP network interface.

To install the server, complete the following steps:

To Install the Server:

1. Select a dedicated system to use as the voice server. Refer to the Nuance Voice Web Server 2.0 Release Notes for hardware requirements.

2. Obtain the Nuance Voice Platform software. Refer to the Nuance documentation for hardware requirements.

3. Install and configure the Nuance software and additional software on the voice server. Follow the Nuance installation instructions. The order in which the software components and service packs are installed is important.

4. Configure the Nuance Voice Web Server for native audio, SIP, or telephony access.

5. Start the Nuance services, followed by the Nuance Voice Web Serve.

6. Access the voice server using a microphone, a telephone, or your SIP software, and verify that you can access the Nuance voice demo applications. At this point, it may be necessary to tune the Nuance software to improve voice recognition performance. Refer to the Nuance documentation for instructions.

   When you have completed your installation, configure the Nuance software to access Portal Server software.

   To do so, complete the following steps:

7. Shut down the Nuance Voice Web Server if it is running.

8. Locate the browser.conf file in the Nuance Voice Web Server installation. On Microsoft Windows operating systems, you will find this file in the following directory:

   C:\Nuance\VWS\conf\browser.conf

9. Open the file using a text editor, and locate the following entry:

   browser.initialPage=%CONTENT%/%LOCALE/initial/dialogs/main.vxml

10. Modify this entry to contain the URL of your Portal Server software installation.

    For example:

    browser.initialPage=http://portal.example.com:58080/amserver/UI/Login

    where portal.example.com is the host name of the system where Portal Server software is installed, and 58080 is the port assigned to the portal web interface.

11. Save the browser.conf file.

12. Restart the Nuance Voice Web Server. Voice Web Server initializes and waits for incoming calls.