To use the voice functionality, you must create user accounts on Portal Server software. For voice access, you must assign numeric user IDs and passwords to accounts that will be voice-accessible.
Create a 10-digit account number. The account password is used as the PIN, so assign a numeric password to the account. The PIN must be a four-digit number.
Refer to the Sun JavaTM System Portal Server 7.1 Administration Guide for information about creating user accounts.