Understanding Voice Functionality

Mobile Access software’s support for voice accessibility allows users to access voice-enabled content by phone, or with software that enables Session Initiation Protocol (SIP) and supports Voice over IP (VoIP).

This software provides the following voice-enabled functionality:

• Voice Authentication—Allows users to speak (or key in) their account number and PIN to identify themselves to your portal site. This authentication process enables users to access the same content that is available to them on the standard Portal Desktop or the mobile Portal Desktop.

• Channel management—Allows users to select from the list of voice-enabled applications. Users can add and remove voice-enabled applications from their voice Portal Desktop.

• Notes—Allows users to hear a list of messages published to all Portal Server users.

• Personal Notes—Allows users to hear personal messages associated with their Portal Server account.

• Mail Voicelet—Allows users to hear a summary of e-mail messages such as the number of e-mail messages, number of read/unread messages. It also allows users to fetch emails from a pre-configured email server. Users can listen to the content of a specific e-mail message such as the headers and body of the message and also delete a specific message.