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Sun Java Enterprise System 5 Installation FAQs for UNIX

Q37: What do I do if I have trouble during installation?

Answer: When troubleshooting, try to identify the first problem you encountered. The first problem often leads to subsequent problems, so solving the first problem could resolve other problems. The general process for troubleshooting Java ES installation includes the following activities:

  1. Examine the logs to see if errors exist that indicate what is wrong. See Q38: What logs are available and how will they help me?

  2. Verify that you met all of the installation prerequisites for the components you installed. See Verifying Installation Prerequisites in Sun Java Enterprise System 5 Installation Guide for UNIX.

  3. Check to see if your resources fulfill Java ES system requirements. See System Requirements in Sun Java Enterprise System 5 Installation Guide for UNIX.

    • Adequate disk space

    • Adequate memory

    • Correct patches applied

    • Correct ports specified

    • Correct IP addresses specified

  4. Check the media for dirt or damage.

  5. Verify that you have installed correctly with regard to the interdependencies of the Java ES components you installed. See Q12: Are there component interdependencies that I need to know about?

  6. Verify that you have configured the Java ES components correctly according to the postinstallation configuration instructions. See Chapter 6, Completing Postinstallation Configuration, in Sun Java Enterprise System 5 Installation Guide for UNIX.

  7. Check your Directory Server connectivity.

  8. Verify that the Java ES packages that should be installed are installed. See Chapter 5, List of Installable Packages, in Sun Java Enterprise System 5 Installation Reference for UNIX.

  9. Verify that the passwords you are using are correct.

    Note –

    In the Java ES installer, neither white space nor the following symbols can be used in administrator passwords: ; & ( ) ! | < > ' ? $ ^ \ # / , @ %

For additional material on these activities, see How to Troubleshoot Problems in Sun Java Enterprise System 5 Installation Guide for UNIX.