Tracking Portal User Behavior

Administrators can diagnose, troubleshoot, and analyze issues related to end-user activities and end-user interaction with various portal system components. User behavior tracking (UBT) follows end-user clicks on the Desktop and logs the information in external data stores. The Portal Server user behavior tracking API is an implementation of the JSR 47: Logging API Specification.

Portal Server's user behavior tracking conforms to the ELF (extended log format) standards defined by the World Wide Web Consortium (W3C). To analyze end-user data, administrators can use the management console or other tools.

Portal Server provides these reports about user behavior:

• Portal User Identity Report lists end users and times end users last accessed the Desktop. Groups end users by server, domain, and relative DN.

• Portal User Login Rate reports login activity rates.

• Portal Channel View Report lists which end users viewed a channel and the number of times end users viewed the channel. Groups channels by the containers channels belong to.

• User Customization of Portal Containers reports end-user changes to containers, including Desktop content, layout and theme alterations.

• Portal Request Rate reports the rate of request of each top container per hour over a period of time.

• User Customization of Portal Channels lists end users and actions end users performed on channels.

• Portlet Actions Report provides the rate of portlet action requests in the portal.

• Portlet Render Report reports the number of times a portlet is displayed in a particular portlet mode or window state.