Setup Process Fails (Sun Java System Connector for Microsoft Outlook 7.2 User's Guide)

Sun Java System Connector for Microsoft Outlook 7.2 User's Guide

Setup Process Fails

The Setup Wizard has abandoned the installation process, and the text in this screen will explain why. When the Setup fails, this screen (Figure 2–12) offers a View Log button that will display the contents of the program’s log file, which may offer additional clues to help you diagnose a problem.

Figure 2–12 Setup Wizard: Setup Failed

A Setup failure will be due to one of these four problems:

Microsoft Outlook is not set as your default email client. For more information and instructions to correct this problem, see If Microsoft Outlook Is Not Your Default Email Client in Chapter 6 of this User’s Guide.
The Setup Wizard has detected the presence of an incompatible Sun synchronization program on your computer. For more information and instructions to correct this problem, see If a Sun Synchronization Program Is Installed, and Must Be Removed.
You are running a version of Microsoft Outlook or an associated Office Service Pack that is incompatible with the Connector software. For more information about this problem, see System Requirements near the beginning of this Chapter 2.
You have declined the License Agreement for Microsoft’s Web Publishing Wizard (WPW), which is a required accessory for the Sun Java System Connector for Microsoft Outlook. The Setup Wizard will not install the Connector software without the WPW, and it will not install the WPW without your acceptance of the License Agreement.
Outlook is currently running on your desktop. Exit Outlook and then select the cancel/retry button on the installation dialog (or exit and restart the installation).
The DLLs for Connector for Microsoft Outlook are not compatible with the current Deployment Configuration Program (7.1.221.0), or the DLLs do not support Global Address Book (GAL). Make sure that the "Install or upgrade Sun Java System Connector for Microsoft Outlook" option is selected before creating or modifying a profile so that the DLLs are also upgraded.
Microsoft XML Parser (MSXML3) is not installed on the user's desktop. This can be downloaded from http://msdn.microsoft.com/XML/XMLDownloads/.
The user does not have administrative privileges to the system.

Regardless of whether the Setup Wizard successfully completed the installation: Click the Exit button to clear this screen and close the Setup Wizard.