Connection Refused or Timed Out

The following are the possible causes for this problem:

• Either the Instant Messaging server or the multiplexor is not running.

• Incorrect multiplexor host or port names used in the Applet descriptor file (.jnlp or .html).

• Different SSL settings used between Instant Messenger and the multiplexor.

• Client and server version mismatch.

Where to get diagnostic information:

• Instant Messaging server and multiplexor log files.

• Instant Messenger logs.

• Instant Messenger About dialog box, Details tab.