20.14.1.3 Check User IMAP/POP/Webmail Session by Using Telemetry

Messaging Server provides a feature called telemetry that can capture a user’s entire IMAP, POP or HTTP session into a file. This feature is useful for debugging client problems. For example, if a user complains that their message access client is not working as expected, this feature can be used to trace the interaction between the access client and Messaging Server.

To capture a POP session, create the following directory:

msg-svr-base/data/telemetry/pop_or_imap_or_http/userid

To capture a POP session, create the following directory:

msg-svr-base/data/telemetry/pop/userid

To capture an IMAP session, create the following directory:

msg-svr-base/data/telemetry/imap/userid

To capture a Webmail session, create the following directory:

msg-svr-base/data/telemetry/http/userid

Note that the directory must be owned or writable by the messaging server userid.

Messaging Server will create one file per session in that directory. Example output is shown below.

LOGIN redb 2003/11/26 13:03:21
>0.017>1 OK User logged in
<0.047<2 XSERVERINFO MANAGEACCOUNTURL MANAGELISTSURL MANAGEFILTERSURL
>0.003>* XSERVERINFO MANAGEACCOUNTURL {67}
http://redb@cuisine.blue.planet.com:800/bin/user/admin/bin/enduser 
MANAGELISTSURL NIL MANAGEFILTERSURL NIL
2 OK Completed
<0.046<3 select "INBOX"
>0.236>* FLAGS (\Answered flagged draft deleted \Seen $MDNSent Junk)
* OK [PERMANENTFLAGS (\Answered flag draft deleted \Seen $MDNSent Junk \*)]
* 1538 EXISTS
* 0 RECENT
* OK [UNSEEN 23]
* OK [UIDVALIDITY 1046219200]
* OK [UIDNEXT 1968]
3 OK [READ-WRITE] Completed
<0.045<4 UID fetch 1:* (FLAGS)
>0.117>* 1 FETCH (FLAGS (\Seen) UID 330)
* 2 FETCH (FLAGS (\Seen) UID 331)
* 3 FETCH (FLAGS (\Seen) UID 332)
* 4 FETCH (FLAGS (\Seen) UID 333)
* 5 FETCH (FLAGS (\Seen) UID 334)
<etc>

To disable the telemetry logging, move or remove the directory that you created.