Accessing Mail

Login page appears when Mail tab is clicked.

Workaround

This problem is noticed when the configuration between Communications Express and Messaging Server is not done properly. For Messaging Server and Communications Express to work seamlessly, Messaging or Access Manager Single Sign-On should be enabled. Before starting Communications Express, follow the instructions outlined for Single Sign-on configuration in Chapter 1, Overview of Communications Express.

The message “An error occurred during this operation” appears when Mail is accessed from Communications Express.

This error appears when the mail component of Communications Express is not deployed or enabled, but the user logging into Communications Express has set Mail to be the default application.

Workaround

The Administrator needs to change the value of the attribute sunUCDefaultApplication in the user’s LDAP entry to “calendar” or “addressbook.”

The user remains logged in even after logging out of Communications Express.

This problem is encountered when Access Manager (formerly known as Identity Server) and Communications Express are installed on different machines and Access Manager Remote SDK is installed in the machine where Communications Express is installed.

Workaround

In the machine on which Communications Express is installed, specify the following configuration parameter in the AMConfig.properties file:

com.iplanet.am.notification.url=url-to-access-web-container-of-CommunicationsExpress /servlet/com.iplanet.services.comm.server.PLLRequestServlet

The AMConfig.properties file can be found under IS-SDK-BASEDIR/SUNWam/lib

You might encounter the following problems when accessing Address book features from Mail:

• Calendar, Address book, and the Options page cannot be accessed from the Mail tab page.

• Clicking 'To' in the compose window or 'Send Mail' from Address Book displays a JavaScript error.

• Mail options are not saved.

Mail tab does not appear after upgrade from JES4 to Communications Suite Release 5

Check if the Messaging Server configuration utility parameter local.webmail.sso.uwcenabled is set to 1. You can use the configutil tool provided by Messaging Server to check the value of this parameter by executing the following command:

 <msg-svr-base>/sbin/configutil | grep local.webmail.sso.uwcenabled