If you cannot complete Directory Server Enterprise Edition installation using the Java ES distribution on Linux and are unable to troubleshoot your problem, collect the following data. This data can help the Sun Support Center resolve your problem.
Identify the step-by-step procedure used for the installation
Get the errors log for Directory Server.
Send a copy of the log files located in the /var/opt/install/logs directory.
Get the output of rpm -qalv command.
Send a copy of the /var/opt/sun/install/productregistry file
In addition to the data described here, see To Collect Required Debug Data For Directory Server Installation Problems in Sun Gathering Debug Data for Sun Java System Directory Server 5.