Making Calls Using the Call Feature

Web Space Server users who have configured a SIP client for their account can make calls to other users using the softphone interface of the SIP client.

Web Space Server users can use the Call feature through some of the collaboration portlets available on Web Space Server. For example, users can post a bolg using the Blogs portlet, or can make a posting using the Message Boards portlet. Users who belong to the same Community can see the other users who are online on a blog or a message board, and a Call link appears next to their profile. On clicking the call link, the softphone associated with the SIP client displays, and users can make calls using the softphone.

This section provides an example that illustrates the use of Call feature.

To Setup and Use the Call Feature

This task provides a simple scenario for making a call using the Message Boards portlet. Similarly, Web Space Server users can use the Blogs and Recent Bloggers portlets for making calls.

This scenario first creates two new users, and assigns them to a Community with Community Member and Community Administrator roles. In this setup, login and access instances of Web Space Server on two separate machines on which the SIP client is installed and configured for the respective Web Space Server user. The two users will be able to see each other online, and can click the Call link to make a call to each other.

1. Login to Web Space Server as the admin user.

2. From the Welcome menu, navigate to Control Panel -> Users under Portal category.

3. Add two new users.

   1. Click Add to add a user.

   2. Provide Paul as the username and paul@example.com as the email ID. Set password for the user.

   3. Repeat steps a and b adding James as the username and james@example.com as the email ID.

4. In the Control Panel, navigate to Communities under Portal, and add users to a Community.

   In this example, add the users Paul and James to Guest Community, which is the default community.

   1. Choose Actions -> Assign Members.

   2. Select the Available tab.

      All users are listed.

   3. Select the check boxes for Paul and James, and click the Update Associations button.

5. Navigate back to the Guest Community, and choose Assign User Roles from the Actions menu.

6. Select the Community Administrator role.

7. Select Available under Users.

8. Select the check boxes for Paul and James, and click the Update Associations button.

9. Configure new users for SIP client on two separate machines, say Machine A and Machine B. X-Lite (for Windows) is the recommended SIP client. For the instructions to configure X-Lite client, see Configuring SIP Client for a Web Space Server User.

10. Login as Paul on Machine A, and as James on Machine B.

    1. As Paul, add the Message Boards portlet to a public page.

    2. Select Add Category, provide the name, add details for it, and click Save.

    3. Click the category link, and click Post New Thread.

    4. Add a message and click Save.

11. Reply to the thread as James from Machine B.

12. Now Paul can see a Call link on his page for the reply from James.

13. Click the Call link to start a conference with James.