How to Report Problems and Provide Feedback

If you have problems with Sun Java System Application Server, contact Sun customer support using one of the following mechanisms:

• Feedback Submittal form — A form for submitting feedback on the Application Server product

• J2EE-INTEREST list — A mailing list for J2EE questions

• Bug database on Java Developer Connection — To view bugs or to submit a bug, use the Java Developer Connection Bug Parade

• Java Technology Forums — An interactive message board for sharing knowledge and questions about Java technologies and programming techniques; use the J2EE SDK forum for discussions related to the Sun Java System Application Server Enterprise Edition 8.1 product

• Sun Software Support services — Links to the Knowledge Base, Online Support Center, and Product Tracker, as well as to maintenance programs and support contact numbers

• The telephone dispatch number associated with your maintenance contract

  So that we can best assist you in resolving problems, please have the following information available when you contact support:

• Description of the problem, including the situation where the problem occurs and its impact on your operation

• Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem

• Detailed steps on the methods you have used to reproduce the problem

• Any error logs or core dumps