Cannot Log In

By default, the LDAP login module is not installed. As a result, login credentials are not compared to the ones stored in the LDAP server and only normal system logon credentials are required. This troubleshooting section only applies if you manually installed the LDAP login module.

Symptom: you reach the login page of the Web Console, but the user/password combination is rejected.

Possible causes:

• LDAP server is not running.

• Web Console LDAP authentication module is configured incorrectly

• User does not exist on the LDAP server.

• User has a different password on the LDAP server.