In the event the software does not work as expected, look at the log messages located in the /var/opt/SUNWut/log/messages file. Error messages related to the SRVC begin with kiosk:vdm. There may also be useful information in the file /var/dt/Xerrors.
Character input is not working with international keyboards. |
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Cause: |
There are problems when typing some characters into Java 5 dialogs on Sun Ray. |
Solution: |
Install Java 6 on the Sun Ray server and modify the kiosk script to use Java 6 to execute the SRVC GUI. |
User not returned to SRVC login window, but instead loops at Windows login screen. |
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Cause: |
The vdm-client.jar, after authenticating the user's credentials, starts the standard SRWC uttsc script. The uttsc script launches the uttsc binary in a loop which attempts to detect how and why the uttsc binary exited. If the uttsc binary exits with a 0 exit code, the uttsc script will attempt to restart it rather than exiting. This avoids unnecessary kiosk sessions teardowns/recreates. However, in the vdm case, this causes an error since the password provided originally by VDM is good for one login only and the user's normal user name and password cannot be used. |
Solution: |
Remove the looping logic from the uttsc script and add it to the vdm script so that the vdm-client.jar is relaunched inside the existing Kiosk Session. |
Error connecting to VDM server:javax.net.ssl.SSLException:java.lang.RuntimeException:Unexpected error:java.security.InvalidAlgorithmParameterException:the trustAnchors parameter must be non-empty |
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Cause: |
The SSL certificate is not set up correctly on the Sun Ray Server. |
Solution: |
See Enabling SSL. |
Connection tunneling is required to connect to the desktop, but it is not supported by this client. |
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Cause: |
Connection tunneling is not supported by SRVC 1.1. |
Solution: |
Disable connection tunneling. |
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Exception in thread "main" java.lang.NoClassDefFoundError |
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Cause: |
An incorrect version of Java software is in use. |
Solution: |
Install Java version 1.5 or 1.6. |
Desktop tries to open, but immediately disconnects |
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Cause: |
Diagnose the problem further. |
Solution: |
Try to connect to the desktop manually from the Sun Ray server using the /opt/SUNWuttsc/bin/uttsc desktop-IP command. A remote desktop connection to the virtual machine should open. If it fails, it can provide an error message with further information. |