Before calling customer support about HADB issues, gather as much of the following information as possible:
System use profile:
Number of active concurrent users
Number of passive users
Number of users entering the system per second
Average session size
Session state timeout period (SessionTimeout value)
Transaction rate per user per second
Machine properties:
RAM
Number of CPUs
CPU speed
Operating system version
Number of physical disks
Total disk size
Available disk space
Data transfer capacity
Network properties:
Transfer capacity
Number of host names (network interfaces) per node
HADB data:
History files
cfg and meta files, located in dbconfigpath/databasename /nodeno directory. dbconfigpath is defined in the variable ma.server.dbconfigpath in the management agent configuration file.
Version information (hadbm --version)