Testing Your Setup

In this section, you will learn how to test your Messenger Express Multiplexor setup and to look for messages in the log files. It is assumed that you have configured and enabled the Messenger Express Multiplexor.

To Access Messenger Express Client

Prior to testing your installation, you should already be familiar with the Messenger Express product. In addition, you should already have a test account that you have previously created.

To test your Messenger Express Multiplexor proxy, follow these steps:

Steps

1. Through the Messenger Express Multiplexor, connect to Messenger Express by typing in the browser location:

   http://msgserver_name in the browser location.

   For example:

   http://budgie.sesta.com

2. Using a test account that you previously created, log in to Messenger Express.

3. You should be able to successfully log in and access messages from the back-end messaging servers.

4. If the messaging server name changes once you log in through Messenger Express, make sure local.service.http.proxy is set to 1 and that you have restarted the messaging proxy server. The Messenger Express Multiplexor should provide the appearance of a single mail host to your users.

Error Messages

If you receive an error message when you enter the user id, password, and click Connect, you should review the HTTP log file of the proxy machine. To view the error messages, go to the msg_svr_base/log directory. In most cases, the error message will contain sufficient information to diagnose the problem. In those instances where there is not sufficient information to diagnose the problem, contact Customer Support.