Web Console is Unresponsive

If the Registry Console becomes unresponsive, perform the following steps:

1. Make a note of the error messages that appear.

2. Clear the session cookie in your web browser. To clear the cookie, find the cookie with the name JSESSIONID at the site where the Registry is running and remove it. If you are unsure, delete all cookies.

3. Restart the Web Console as described in Starting the Web Console.

4. Contact Registry Support and inform them of the error messages and of the steps that led to the error.