Sun Java System Access Manager Policy Agent 2.2 Guide for Microsoft Internet Information Services 6.0

Troubleshooting Symptom 2

Problem: Unable to uninstall the agent from the Windows system using the following menu sequence: Start menu > Settings > Control Panel > Add/Remove Programs

Possible Cause: Java’s class path might not be set correctly on the machine.

Solution: Perform the steps in the following task description.

ProcedureTo Uninstall a Web Agent When the GUI Uninstallation Fails

  1. Open Command Prompt Window.

  2. Change directories to PolicyAgent-base.

  3. Execute the following command:

    java uninstall_Sun_Java_tm_System_Access_Manager_Policy_Agent