Sun Gathering Debug Data for Sun Java System Messaging Server

1.3 Overview of Collecting Debug Data for Messaging Server

Collecting debug data for a Messaging Server problem involves these basic operations:

  1. Collecting basic problem and system information.

  2. Collecting specific problem information (installation problem, process hang, process crash, and so on).

  3. Creating a tar.gz file of all the information and uploading it for the Sun Support Center.

  4. Creating a Service Request with the Sun Support Center.