Troubleshooting Symptom 1

Symptom: On UNIX-based systems, during the installation process, retrieving and encrypting information from the password file results in an error such as the following:

Reading data from file path-of-password-file
 and encrypting it ... ***ERROR: Installation failed due to the 
following error - (Invalid empty password specified.).

Where path-of-password-file is a placeholder representing the path to a file from which the system is attempting to retrieve the password.

Possible Causes: The crypt_util program does not have executable permissions. Ensuring that this program has executable permissions is a step that should be performed prior to installation.

Possible Solution:

1. Add executable permissions to the crypt_util program as described in To Prepare to Install Policy Agent 2.2 for Sun Java System Web Server 7.0.

2. Remove the Agent_00x directory, presumably Agent_001.

3. Install the agent.