Troubleshooting Processes on Windows

Using the Service control panel, check that the Sun Java System Identity Synchronization for Windows service is started. If it is not started, then Identity Synchronization for Windows must be started.

If the service is started, then use the Task Manager to verify that the Watchdog process, pswwatchdog.exe, is running and that the expected number of java.exe processes are running. You should have one java.exe process for each connector installed on the machine. If the core component is installed, you should also have a java.exe process for each of the following:

• One for the message queue broker

• One for the system manager

• One for the central logger

Other active Java processes, such as the Directory Service Control Center, may be running.

If the Watchdog process is not running, then restart the Sun Java System Identity Synchronization for Windows service. If it is running but the expected number of java.exe processes are not running, then verify that all components were installed properly. For information about verifying the components, see Examining the WatchList.properties File.