Product Support

If you have problems with your system, contact customer support using one of the following mechanisms:

• The online support web site at:

  http://www.sun.com/supportraining/

• The telephone dispatch number associated with your maintenance contract

Please have the following information available prior to contacting support. This helps to ensure that our support staff can best assist you in resolving problems:

• Description of the problem, including the situation where the problem occurs and its impact on your operation

• Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem

• Detailed steps on the methods you have used to reproduce the problem

• Any error logs or core dumps