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Troubleshooting Printer Preferences and Settings

When printing from a Windows application that uses the Microsoft RDP Windows Protocol, users can set preferences for the printers they use. Use this page to help resolve problems with printer preferences.

Select the section that best matches the user's symptoms:

Current Client Printer Preferences Ignored

The first time a client printer is defined for a user, the printer preferences (for example, the paper size and orientation) are the application server's defaults for the printer driver and not the client printer's current preferences.

Users can change the printer preferences on the application server, and these modified preferences are used when they next connect using a client device with the same printer.

Changes to Printer Preferences Are Not Remembered

When a user changes their printer preferences, for example by changing the default paper size, sometimes the change is not remembered when they next run a Windows application.

There is a delay between changing the preferences and the new preferences being sent to the client. When changing printer preferences, it is advisable to wait a few minutes before logging out of the Windows application.

Printer Preferences Are Lost When a User Changes Printers

Printer preferences are linked directly to the driver name. So if a user changes the printer they use and the new printer uses a different driver name, they have to set the printer preferences again.

Local Printer Settings Are Not Set in the Remote Windows Application Session

The printer settings of a local printer are not set on the printer in the remote Windows application session when you use SGD. However, they are set when you use the Microsoft Terminal Services Client.

SGD does not support this capability.

Printer Settings Are Ignored When Using PDF Printing

If you are using Secure Global Desktop PDF printing on a Microsoft Windows client device, some printer settings might be ignored by the Adobe Reader.

This might be because the printer driver used for PDF printing has settings which are not available on the client printer.

Some settings, such as page orientation, have to be set in the Adobe Reader print dialog as well as on the printer in the Windows application session. Once you have set up the Reader, the settings are remembered.

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