Sun GlassFish Enterprise Server v3 Prelude Troubleshooting Guide

Gathering Information

Troubleshooting and analysis require information. The more information that you have, the easier it is to classify a problem and search for its solution. Detailed information will also be necessary should you need to contact others for support, either through a community mailing list or through more formal Sun support channels.

For general information about gathering data, also refer to Sun Gathering Debug Data for Sun Java System Application Server. The document pertains to previous versions but much of the information is generic enough that it might be helpful for Enterprise Server v3 Prelude.

As you continue your investigation, consider the following questions.

When Does the Problem Occur?

What Is Your Environment?

What Is Your System Configuration?

What Is Different?