Cannot Access Remote Server

When attempting to open the start page of Enterprise Server, the initial screen does not appear.

When this error occurs, check the following:

• Is the Server Available Locally?

• Is the Proxy Setting Causing a Problem?

Is the Server Available Locally?

Description

If the server cannot be accessed from the web, but it is running locally, then the server is actually running.

Solution

Verify that the server is running locally.

To Verify That the Server Is Running Locally

1. Log on to the host where the server is running.

2. Go to the local web page. For example, if 8080 is the default port, go to:

   http://localhost:8080/

   If the start page does appear, the web connection is encountering a problem that prevents accessing the server remotely. If the start page does not appear, see Did the Server Start?.

Is the Proxy Setting Causing a Problem?

Description

The server should be accessible directly from the host on which it is running (localhost); for example, using the default port 8080:

http://localhost:8080/

Solution

A server instance running on localhost might not be accessible if the server host machine is connected to the web through a proxy. To solve this problem, do one of the following:

• Set the browser to bypass the proxy server when accessing localhost. Refer to the browser's help system for information about how to do this.

• Use the fully-qualified host name or IP address of your system; for example:

  http://myhost.mydomain.com:8080/

• Create an entry in the system's hosts file (for example, pointing 127.0.0.1 to localhost; 127.0.0.1 is not proxied).

To find the host name and domain for the localhost machine:

• On Microsoft Windows — On the desktop, right-click My Computer and select Properties from the pop-up menu. A System Properties dialog is displayed. Click Network Identification to see the computer name.

• On Solaris or Linux — Type hostname at the command prompt.