Oracle GlassFish Server 3.0.1 Troubleshooting Guide

Gathering Information

Troubleshooting and analysis require information. The more information you have the easier it is to classify a problem and search for its solution. Detailed information will also be necessary should you need to contact others for support, either through a community mailing list or through more formal Sun support channels.

As you continue your investigation, consider the following questions.

When Does the Problem Occur?

What Is Your Environment?

What Is Your System Configuration?

What Is Different?