Instant Messenger Does Not Load or Start

The following are the possible causes for this problem:

• Wrong codebase in the applet page.

• Application/x-java-jnlp-file MIME type not defined in the web container configuration.

• Plug-in of Java Web Start not installed or functional.

• No compatible Java version available.

• Security exception, cannot verify signature of .jar files.

Where to get the necessary information:

• In the Java Web Start or plug-in errors (exception stack trace, launch page.)

• In the applet page source on the browser.