Troubleshooting the mfwk Agent

If you are experiencing trouble using the mfwk agent to monitor Instant Messaging, ensure the following:

• The dependencies are installed. In particular, check to make sure the JDMK, CAC, and the mfwk agent are installed. To check, use the following commands:

  Solaris:

  • pkginfo SUNWmfwk-agent (For the mfwk agent.)

  • pkginfo SUNWcacao (For the CAC.)

  • For JDMK, if the CAC is running, then the JDMK is installed. You can also check that the jar files are installed under /opt/SUNWjdmk/version/lib and /opt/SUNWjdmk/version/bin, where version is the version number of the JDMK, for example 5.1.

  Linux:

  • rpm -qi sun-mfwk-agent-1.0 (For the mfwk agent.)

  • rpm -qi sun-cacao-1.0 (For the CAC.)

  • For JDMK, if the CAC is running, then the JDMK is installed. You can also check that the jar files are installed under /opt/sun/jdmk/version/lib and /opt/sun/jdmk/version/bin, where version is the version number of the JDMK, for example 5.1. In addition, you can use the rpm command.

    rpm -qi sun-jdmk-runtime-5.1

• The CAC is running. To get status on the CAC, use the following commands:

  Solaris: /opt/SUNWcacao/bin/cacaoadm status

  Linux: /opt/sun/cacao/bin/cacaoadm status

  If the CAC is not running, start it as follows:

  Solaris: /opt/SUNWcacao/bin/cacaoadm start

  Linux: /opt/sun/cacao/bin/cacaoadm start

• The XMPP module is loaded within the CAC and running:

  /opt/SUNWcacao/bin/cacaoadm status com.sun.im.service.xmpp

• The mfwk agent is loaded within the CAC:

  Solaris: /opt/SUNWcacao/bin/cacaoadm list-modules

  Linux: /opt/sun/cacao/bin/cacaoadm list-modules

  The module name for the mfwk agent is com.sun.mfwk.mfwk_module.

• The mfwk agent is running. To get status on the mfwk agent, use the following commands:

  Solaris: /opt/SUNWcacao/bin/cacaoadm status com.sun.mfwk.mfwk_module

  Linux: /opt/sun/cacao/bin/cacaoadm status com.sun.mfwk.mfwk_module

  If the mfwk agent is not running, start it as follows:

  Solaris: /opt/SUNWmfwk/bin/mfwkadm start

  Linux: /opt/sun/mfwk/bin/mfwkadm start