If you have problems with Sun Java System Instant Messaging, contact Sun customer support using one of the following mechanisms:
Sun Software Support services online at: http://www.sun.com/supportraining.
This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as well as to maintenance programs and support contact numbers.
The telephone dispatch number associated with your maintenance contract.
So that we can best assist you in resolving problems, please have the following information available when you contact support:
Description of the problem, including the situation where the problem occurs and its impact on your operation
Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem
Detailed steps on the methods you have used to reproduce the problem
Any error logs or core dumps