Collecting 5.x Console Troubleshooting Data

1. Verify that the Admin Server is running.

   # ps -ef | grep httpd

   If yes, proceed to the next step.

2. Verify that Directory Server is running.

   # ps -ef | grep slapd

   If yes, proceed to the next step.

3. Collect the Admin Server logs.

4. Launch the startconsole command in debugging mode as follows:

   # ./startconsole -D 9:all -f /tmp/console_trace

   Now reproduce the problem. Check the console_trace file output by the startconsole command for errors, such as the Java version, paths to loaded jar files, Java exceptions.

5. Match the exceptions in the console_trace file with the contents of the errors log.