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Sun GlassFish Enterprise Server v2.1.1 Release Notes |
If you have problems with Sun GlassFish Enterprise Server, contact Sun using one of the following mechanisms:
GlassFish mailing lists — A variety of GlassFish community mailing lists for various interests and feedback
GlassFish Issue Tracker — The bug database for Sun GlassFish Enterprise Server
Oracle Technology Forums — An interactive message board for sharing knowledge and questions about Java technologies and programming techniques
Note - The Oracle Technology Forums replace the Sun Java Technology Forums. For information about the migration of content from the Sun forums to the Oracle forums, see the Sun Forums Migration FAQ.
Sun Support Center — Links to the Knowledge Base, Online Support Center, and Product Tracker, as well as to maintenance programs and support contact numbers
The telephone dispatch number associated with your maintenance contract
So that we can best assist you in resolving problems, please have the following information available when you contact support:
Description of the problem, including the situation where the problem occurs and its impact on your operation
Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem
Detailed steps on the methods you have used to reproduce the problem
Any error logs or core dumps
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