Java Desktop System Release 2 Troubleshooting Guide

Mozilla

Application Crashes While Mozilla is Running

Problem  

If an application shuts down unexpectedly while Mozilla is running, Mozilla fails to clear the profile lock file. After you reboot your applications and launch Mozilla, a dialog displays the following error message:

Mozilla cannot use the profile because it is in use. Please choose another profile or create a new one.

Solution  

Remove the following file: $HOME/.mozilla/<profilename>/<random>/lock

Mozilla Crashes When You Click on an RPM Hyperlink RPM

Problem  

Mozilla crashes, when you click on a hyperlink to a Linux RPM package file. 

Mozilla registers all .rpm files as RealPlayer media. If you click on a Linux package file, Mozilla crashes because the RealPlayer plugin does not process invalid .rpm files correctly.

Solution  

Right-click on the .rpm link and select Save Link Target As... from the menu.

Mozilla Cannot Connect to gdict

Problem  

You cannot connect to the gdict server through a firewall.

Solution  

Port 2628 must be permitted by the firewall. 

Mozilla Cannot Connect to an Internal Mail Server

Problem  

Mozilla mail cannot connect to an internal mail server through the socks server.

Solution  

If you use applications proxy settings in Mozilla, do not set socks host in the Launch -> Preferences -> Internet settings.

Mozilla Crashes When You Paste Text

Problem  

Mozilla crashes when you attempt to paste text from other applications into the Mozilla window.

Solution  

When you copy text from other applications to Mozilla, you must press Ctrl + V once and release the keys immediately to successfully paste the text.

Mozilla crashes if you do not release Ctrl + V keys immediately after you paste the text.