Java Desktop System Release 3 Troubleshooting Guide

Chapter 1 System Issues

This chapter describes known system-level issues with the Java Desktop System Release 3.

1.1 User Preferences Not Fully Compatible

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Preferences set up in your home account for an earlier version of the GNOME Desktop might not be fully compatible with the version of the GNOME Desktop on the Java Desktop System Release 3. 

Solution  

Reset your preferences. 

1.2 Cannot Open Files in the File Manager

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Change Request Number: 5107407 

If you cannot open files in the file manager, then the problem might be caused by dead NFS mounts. If you have a Solaris system, then there is probably a folder called /wabidisk, which is a dead NFS mount. If you open the / directory in the file manager, then you cannot open other folders in that window immediately after you have opened the file manager window. The dead mount/wabidisk points to a system that is removed from the network, disconnected, or powered down. This problem only affects siblings of a dead NFS mount, after you open the parent.

Solution  

Wait for a few minutes, and you should be able to open the folders successfully. If you experience this problem, then you should request your system administrator to clean up your NFS mounts. 

1.3 Graphics and Locale Problems

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Change Request Number: 6207091 

Systems with two video cards might experience problems when trying to configure the X server graphics settings. This configuration is typically done at the end of the installation process. When you configure the video output, you might see that both of your monitors display the black-and-white cross-hatching that indicates that an X server is running. However, no subsequent SaX2 configuration program is launched.

If you reboot your system at this point, the key mappings change to the German locale. For non-German keyboard users, this might suggest that you cannot login successfully through the GDM login manager. 

Solution  

You need to use just one video card. Shut down the system, remove a video card, then reinstall the Java Desktop System. The locale that you select during installation should now persist and be correct. The system should also now be able to configure the remaining video card. 

1.4 Gimp is Missing from the Graphics Menu

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Change Request Number: 6209566 

Gimp is not available in the Graphics menu. 

Solution  

Edit the file /usr/share/applications/gimp-2.0.desktop to ensure that the TryExec and Exec variables include the full path to the Gimp binary.

Perform the following steps:

  1. Open a terminal window:

  2. Enter the following commands:

    set TryExec=/usr/sfw/bin/gimp2.0

    set Exec=/usr/sfw/bin/gimp-remote-2.0 %u

1.5 Application Dependencies

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Change Request Numbers: 6208829 

You might not be able to complete the online registration of StarOffice 7 if StarOffice 7 cannot find Mozilla on the system. StarOffice 7 must be able to locate the Email and Calendar application to successfully send documents.  

Solution  

Add the /usr/sfw/bin to your PATH.

Perform the following steps:

  1. Open a terminal window.

  2. Enter the following command:

    export PATH=/usr/sfw/bin:$PATH