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C H A P T E R  4
Troubleshooting Problems

This chapter describes how to resolve issues that you might encounter after you install the Sun Control Station software. This information is provided for each issue:


Note - In the Solaris 10 OS, Sun Net Connect only supports the global zone. You might experience Sun Net Connect problems if a local zone exists.


Cannot Restore Data From a Backup File

Description: You are unable to successfully restore the Sun Control Station data from a backup file. The following error messages appear:

ERROR: Unable to overwrite existing CST packages.

Remove the packages and re-run pkgadd.

Exiting...

pkgadd: ERROR: request script did not complete successfully

Cause: The CST package, SUNWcstv.pkg, cannot be overwritten.

Workaround: Remove the CST module before restoring from the backup file.

Cannot Execute /scs/bin/bdsql

Description: The following error is issued:

Cannot execute /scs/sbin/bdsql

Workaround: Run the uninstall script, and then rerun the install script.

Cannot Access the Application From a Browser

Description: You are unable to access the Sun Control Station application from a browser window.

Cause: tomcat4 might not have started on the server.

Workaround: Do the following:

1. Use ssh to log in to the Sun Control Station server as the root user.

2. Stop and restart tomcat4.

# /etc/init.d/tomcat4 stop

# /etc/init.d/tomcat4 start

3. Verify that several Java processes are running.

# /bin/ps -ef | grep java

4. If no Java processes are running, verify that the owner and group permissions of the /var/tomcat4/logs/catalina.out file are both tomcat4.

5. If you need to change the permissions on this file, you must stop and restart tomcat4:

# /etc/init.d/tomcat4 stop

# /etc/init.d/tomcat4 start

Tomcat Server Malfunction

Description: The tomcat server does not work properly.

Cause: The /var/lock/subsys/tomcat4 lock file exists.

Workaround: Do the following:

1. Use ssh to log in to the Sun Control Station server as the root user.

2. Remove the /var/lock/subsys/tomcat4 lock file if it exists.

# rm /var/lock/subsys/tomcat4

3. Stop and restart tomcat4.

# /etc/init.d/tomcat4 stop

# /etc/init.d/tomcat4 start



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