Adapter Troubleshooting

Most of the problems that can result in not seeing the central configuration data in the corresponding applications are likely to come from the Configuration Agent, since it is the common mechanism used by all adapters to retrieve the data.

If a central configuration change does not seem to take effect for a given setting (or group thereof), a possible explanation is that the user has explicitly set a value for that setting in the application (usually by using the Options or Preferences dialogs of the product). In that case, unless the central settings are defined as protected, which means that value is forced by the administrator and the user is not allowed to modify it, the user preference will take precedence over the values set using the Desktop Manager.