Sun N1 System Manager 1.3.1 Troubleshooting Guide

Unload Server and Unload Group Failures

The following are possible causes for failures related to the commands unload server server-name update update-name and unload group group-name update update-name.


Job step failure without error details

Solution:

This message might indicate that the job was not successfully started internally. Contact a Sun Service Representative for more information.


Job step failure with vague error details: Connection to 10.0.0.xx

Solution:

This message might indicate that the uninstall failed because some RPMs were not fully installed. In this case, manually install the package in question on the target server. For example:

To manually install an RPM, type the following command:


# rpm -Uvh rpm-name

Then, run the unload command again.


Job hangs

Solution:

If the job appears to hang, type n1sh stop job job-ID to stop the job.

Next, find the PID of the RPM and use the pkill command to kill the RPM process. For example:


# ps -ef |grep rpm-name
root 1235 913 0 Jun 07 ? 0:0 rpm-name
# pkill 1235

Then run the unload command again.