Troubleshooting Guidelines and Logs

This section provides generate trouble shooting guidelines.

Check this manual's index for specific topics and problems.

Installation

Examine the installation log /var/tmp/installer.log.latest to determine the cause of the installation failure. Resolutions for the majority of installation problems are provided in this guide.

Configuration

The N1 System Manager configuration utility n1smconfig does not generate logs. When n1smconfig is run, the current N1 System Manager configuration is displayed. Examine the displayed configuration and ensure that your N1 System Manager management network, provisioning network, and data network are assigned to the correct management server Ethernet ports. Also ensure that all other configuration settings are correct. If configuration needs to be corrected, reconfigure the N1 System Manager as described in Configuring the N1 System Manager in Sun N1 System Manager 1.3 Installation and Configuration Guide.

Runtime

To determine the cause of an error or a problem, first examine the following items:

• N1 System Manager event logs: Use the command show log log to display the N1 System Manager event logs. For further information, see show log in Sun N1 System Manager 1.3 Command Line Reference Manual..

• Job details: Use the command show job to display the N1 System Manager jobs. For further information, see show job in Sun N1 System Manager 1.3 Command Line Reference Manual.

• Management server system logs: Operating system log locations are dependent on the operating system. Refer to your operating system documentation for the location of the system logs. For example, Solaris OS system logs are stored in the directory /var/adm/messages, and Linux system logs are stored in the directory /var/log.

• The Windows RIS server debug log C:\WINDOWS\Debug\binlsvc.log contains information that might be useful when debugging Windows deployment issues.