1.2.1 Prerequisites for Gathering Web Server Debug Data

The prerequisites for Sun GDD for Web Server are as follows:

• Make sure you have superuser privileges.

• For the Solaris platform, obtain the pkg_app and the iwshang scripts and for UNIX and Linux, obtain the webinfo scripts from the following location:

  http://www.sun.com/bigadmin/scripts/indexSjs.html

• For Windows platform, download the free Debugging Tools for Windows to analyze the process hang problems.

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  Note –

  The debugger Dr. Watson is not useful for process hang problems because it cannot generate a crash dump on a running process.

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  Download the free Debugging Tools from the following location:

  http://www.microsoft.com/whdc/devtools/debugging/default.mspx

  Install the latest version of Debugging Tools and the OS Symbols for your version of Windows. Also, you must add the environment variable NT_SYMBOL_PATH in the windows environment variable. Refer to Operating System version documentation or follow the installation guide for the OS Symbols package.

  Use the command drwtsn32 -i to select Dr. Watson as the default debugger. Use the command drwtsn32, check all options, and choose the path for crash dumps.