Analyzing Your Quality of Service Needs

To identify and establish quality goals for your Mobile Access software deployment, consider what measures will allow you to deliver the quality that your mobile portal must offer.

Develop your quality of service requirements by answering the following questions:

• Do you want to provide all existing Portal Server software users mobile access to your portal within a certain time frame, such as 12 months?

• Have you completed plans for a test environment that replicates your production environment?

• How much time will you need for various test phases, including unit testing, functional testing, end-to-end testing, user acceptance testing, and the like?

• Will you test each mobile device you plan to support?

• Should you maintain existing mobile portal services during your mobile portal deployment?

• What performance and reliability expectations do you have?

• Have you established baseline measurements that you can track as you move to a production environment?

• What user interface standards do you have for various mobile devices?

• Can you maintain a completely functioning network infrastructure throughout the transition period from your test environment to your production environment?

• Can you eliminate single points of failure for the portal system by developing an architecture that includes redundant portal servers, gateways, and directory replicas and masters at various service layers?

• What change control procedures will you follow?