Contacts and Support

How do I get Support for STB and its bundled applications

STB Support: To obtain information about STB and search for similar problems reported, go to http://sunsolve.sun.com and search for STB. If you are unable to resolve the problem and have a SunSpectrum support contract, contact the Customer Care Center and request the Oracle Explorer Data Collector queue.

Individual support path for STB's component applications are as follows:

• Oracle Explorer Data Collector Support- mail to: Explorer@sun.com

• LWACT Support- Raise a support request in IBIS

• SNEEP Support - mail to: sneep-support@sun.com or raise a support request in IBIS

• Service tags Support- Raise a ticket in Radiance

  ---

  Note –

  To Raise a support request in IBIS, you need to have SunSpectrum support contract, contact the Customer Care Center and request the appropriate queue.

  ---