How to Request Physical Media Online

Before You Begin

Gather the information you need to obtain the correct release. For more information, refer to Updating Firmware in Oracle Integrated Lights Out Manager (ILOM) 3.0 Supplement for the Sun Server X2-8 (formerly Sun Fire X4800 M2).

1. Go to http://support.oracle.com.
2. Select the Flash interface and sign in.
3. Click on the Contact Us link in the upper right corner of the page.
4. In the Request Description section:
   1. In the Request Category drop-down list, select:

      Software & OS Media Requests

   2. In the Request Summary field, type: .

      PMR for latest software release for Sun Server X2-8

5. In the Request Details section, answer the questions shown in the following table:
   

   Question Your Answer Is this a physical software media shipment request? Yes Which product line does the media request involve? Sun Products Are you requesting a required password for a patch download? No Are you requesting a patch on CD/DVD? Yes If requesting a patch on CD/DVD, please provide the patch number and OS/platform? Enter the patch number for each download that you want from the software release. List the product name and version requested for the physical media shipment? Product Name: Sun Server X2–8. Version: Latest software release number. What is the OS/platform for the requested media? If you are requesting OS-specific downloads, specify the OS here. If you are requesting system firmware only, enter Generic. Are any languages required for this shipment? No

6. Fill in the Ship-To contact, phone number, email address, company name, and shipping address information.
7. Click Next.

   The Relevant Files view appears.

8. (Optional) Under Relevant Files, you can browse for files or type in any relevant knowledge-based article, for example Knowledge Article 1357561.1.
9. Click Next

   The Related Knowledge view appears. It might display information related to your request.

10. Click Submit Request.

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    Note - If the Submit Request button is not selectable (grayed-out), check if any required fields are missing. If the number corresponding to a panel on the left-hand side of the screen is red, that panel is missing some required information. When all three numbers are green, the Submit Request button should be selectable.

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