Configuring Suppression Rules

This task filters or suppresses prospects. The filter is based on rules that have been defined. Prospects who were not rejected by the rejection task are passed to this stage. A suppressed prospect is assigned a Rejected status if it matches the filtering criteria. If this rule is not enabled, all responses are sent to the next scoring rule.

To create a suppression rule

1. Click Admin in the upper-right corner of the screen.

2. In the Response Management section, click Suppression Rules, and then click New Rule.

3. On the New Suppression Rule screen, enter the information, and click Save.

4. On the Suppression Rule Details screen, add filters by clicking Add Filters.

To define filters

1. Select the profile, profile attributes, and operators from the respective lists.

2. Under the Value section, enter the value, and click Save.

   For example, defining a filter might suppress responses from competition using either email domain or company name. Use acronyms carefully. Or, a filter might suppress all internal contacts from your company.

After entering and saving filter conditions, you can choose to preview the data before activating a rule.