Configuring Web Form Completion Activities

The final activity when completing a Web form is creating an optional confirmation or Thank You email to be sent to the contact when the contact submits the Web form. You can also create a notification email to associate with a Web form to notify the campaign owner and other members of the marketing or sales teams that the contact has submitted the Web form. Any Thank You email or notification emails created at the Web form level supersede those emails created at program level.

You can set up a Thank You email associated with a Web form if the Web form is used widely, for example, when it is used in an online resource-center to offer downloads. In this case, the content in the Thank You email must be general. If you create Thank You and notification emails as part of a program, it enables you to apply program branding to the emails, and it also enables you to create specific email content.

To configure a Thank You email to associate with the Web form

1. From the Web form edit screen, click Completion Activities.

2. Select the Thank You Email check box.

3. In the From Address field, enter the email address from which the Thank You email originates.

4. In the Subject field, enter the subject of your email.

5. In the HTML Email window, enter the content for your Thank You email.

6. Copy and paste the content from the HTML Email window to the Text Email window.

To configure a notification email associated with the Web form

1. Click Completion Activities.

2. Select the Notification Email check box.

3. In the From Address field, enter the email address from which the notification email originates.

4. In the Subject field, enter the subject of your email.

   The body of the notification email contains information from the contact's profile along with the information the contact submitted on the Web form.