This image shows a screen capture of the Definition Interactive Integration Map report for the CrossSell example Inline Service. The tab "Definition" and the subtab "Interactive Integration Map" are selected.

In the upper portion of the screen, three white swim lanes are shown, with names on the left: IVR, CRM, and Fulfilment. One blue swim lane, RTD, is shown in the lower portion of the screen.

The following Integration Points are shown in the blue swim lane:

• CallStart

• CallInfo

• OfferRequest

• OfferResponse

• CallResolution

The lower portion of the screen shows three screen areas Event, Decisions, and Decision Process Trace.The following italicized command appears in the Event area:

• Click on an Integration Point to send an event